Shipping policy

Shipping Policy

Thank you for shopping with LUMÉA. We are committed to providing a reliable and transparent delivery experience.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays may be processed on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping & Delivery

Delivery times vary depending on the destination, shipping method, carrier, and other factors outside our control.

Estimated delivery times will be displayed at checkout when available. Please note that delivery estimates are not guaranteed and may be affected by carrier delays, customs processing, holidays, weather conditions, or other circumstances.

Shipping Costs

Shipping costs, if applicable, are calculated and displayed at checkout before you complete your purchase.

Tracking

When tracking is available, you will receive your tracking information by email after your order has been dispatched. Please allow some time for the carrier's tracking system to update.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address. If you notice an error in your address, please contact us at support@lumealed.com as soon as possible.

Once an order has been shipped, we may not be able to change the delivery address.

Lost, Damaged, or Delayed Orders

If your order arrives damaged or you experience a significant delivery issue, please contact us at support@lumealed.com with your order number and relevant details. We will review the situation and assist you accordingly.

International Orders

International shipments may be subject to customs procedures, import duties, taxes, or other fees depending on the destination country. Where applicable, these charges may be the responsibility of the customer unless otherwise stated at checkout.

Contact Us

For questions regarding shipping or your order, please contact:

LUMÉA
Operated by Youness Brands LLC
Email: support@lumealed.com