Refund policy

Refund & Return Policy

At LUMÉA, we want you to be satisfied with your purchase. Please review our return and refund policy below.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be in the same condition in which you received it, unused, with all original accessories and packaging. You will also need your receipt or proof of purchase.

To start a return, contact us at support@lumealed.com. Please do not send products back without contacting us first. Return instructions and the applicable return address will be provided after your request has been approved.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us as soon as possible at support@lumealed.com and include your order number and photos or videos showing the issue.

We will review the issue and provide an appropriate solution, which may include a replacement or refund.

Non-Returnable Items

For hygiene and safety reasons, products that have been used or show signs of use may not be eligible for return unless they are defective.

Items returned without prior authorization may not be accepted.

Return Shipping

Unless the product is defective, damaged, or incorrect, customers may be responsible for return shipping costs. Original shipping charges, if any, are non-refundable unless required by applicable law.

Refunds

Once we receive and inspect your approved return, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method. Please allow your bank or payment provider additional time to process and post the refund.

Order Cancellations

If you need to cancel or modify an order, contact us at support@lumealed.com as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.

European Union Customers

Where applicable, customers in the European Union may have a legal right to cancel or return an eligible online purchase within 14 days without providing a reason. Any mandatory consumer rights under applicable law remain unaffected by this policy.

Contact

For questions regarding returns or refunds, contact:

LUMÉA
Operated by Youness Brands LLC
Email: support@lumealed.com